Privacy Policy

1. Introduction

This Policy applies to information we collect when you use the Service, contact us, or otherwise interact with us. It does not apply to third-party websites or services that may be linked from the Service; please review their respective privacy policies.

By using the Service, you acknowledge that your personal information will be processed as described in this Policy.

2. Information We Collect

Account Information — when you register, we collect:

• Email address (and password hash, or third-party authentication identifier)
• Display name and avatar (optional)
• Country / region settings

Usage Data — generated by your interactions with the Service:

• Watch history, episode unlocks, search queries, favorites, watchlists
• App actions (taps, scrolls, clicks) for product analytics
• Crash reports and diagnostic logs

Device & Technical Data — automatically collected:

• IP address (truncated where possible)
• Device type, operating system, app version, browser type
• Approximate location derived from IP (country / city level only)
• Time zone and language preference

Payment Data — handled by our payment providers:

• We do not store your full card number or banking details
• We retain transaction records (amount, date, last 4 digits, payment method type) for accounting and fraud prevention

Communications — emails, support tickets, and feedback you send us.

3. How We Use Information

We use personal information to:

• Provide the Service — deliver content, manage accounts, process payments, sync watch progress
• Personalize — recommend content based on your viewing history and stated preferences
• Communicate — send transactional emails (account verification, receipts, security alerts) and, with your consent, marketing emails
• Improve and develop — analyze usage to fix bugs, improve features, and develop new functionality
• Protect — detect fraud, prevent abuse, enforce our Terms, ensure security
• Comply — meet legal, regulatory, tax, and accounting obligations

We do not use your personal information for automated decision-making that produces significant legal effects.

4. Legal Bases (UK / EU GDPR)

Where UK GDPR or EU GDPR applies, we rely on the following legal bases:

You may request more detail about our legitimate-interests assessments by contacting privacy@animepocky.com.

5. Sharing & Disclosure

We do not sell your personal information. We may share it with:

Service providers acting on our behalf (data processors):

• Payment processors (e.g., Stripe, Apple App Store, Google Play)
• Cloud hosting and content delivery networks
• Authentication providers (e.g., Firebase Auth)
• Email and messaging providers
• Customer support platforms
• Error monitoring and product analytics tools

These providers are bound by contracts that restrict their use of your data to the services they provide to us.

Legal and safety reasons — when required by law, court order, or regulatory authority, or to protect the rights, property, or safety of AnimePocky, our users, or the public.

Business transfers — in connection with a merger, acquisition, restructuring, or sale of assets, your information may be transferred to the successor entity, subject to confidentiality obligations equivalent to those in this Policy.

6. International Data Transfers

We are based in the United Kingdom. Some of our service providers operate in the United States, the European Economic Area, and other jurisdictions. When we transfer personal information outside the UK or EEA, we use appropriate safeguards, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• UK International Data Transfer Addendum (IDTA) approved by the Information Commissioner's Office
• Other adequacy mechanisms as available under applicable law

You may request a copy of the safeguards by emailing privacy@animepocky.com.

7. Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy:

Where we are required to retain information for legal reasons (e.g., ongoing legal claims), we will isolate that information and stop using it for any other purpose.

8. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you
• Rectify inaccurate or incomplete information
• Erase your information ("right to be forgotten")
• Restrict or object to certain processing
• Port your data in a structured, machine-readable format
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with a supervisory authority

To exercise your rights, email privacy@animepocky.com. We will respond within 30 days, or notify you if we need additional time as permitted by law.

UK residents may also contact the Information Commissioner's Office (ICO) at https://ico.org.uk. EU residents may contact their national data protection authority.

9. Cookies & Similar Technologies

This static informational website (animepocky.com, animepocky.com/tos, animepocky.com/privacy) does not use cookies, web beacons, or similar tracking technologies.

The full AnimePocky application (web and mobile) uses:

• Strictly necessary cookies and local storage for session management and authentication
• No advertising or third-party tracking cookies by default

You can control cookies through your browser settings. Disabling strictly necessary cookies may impair Service functionality.

10. Children's Privacy

The Service is intended for users aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, please contact privacy@animepocky.com so we can delete it promptly.

11. California Residents (CCPA / CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (as amended by the CPRA):

• Right to know what personal information we collect, use, and disclose
• Right to delete personal information we hold about you (subject to legal exceptions)
• Right to correct inaccurate personal information
• Right to opt out of sale or sharing — note: we do not sell or share personal information for cross-context behavioral advertising
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, email privacy@animepocky.com. We will verify your identity before responding. You may also designate an authorized agent to act on your behalf, subject to verification.

12. Security

We implement administrative, technical, and physical safeguards designed to protect personal information, including:

• TLS encryption in transit
• Encryption at rest for sensitive data
• Access controls based on the principle of least privilege
• Regular security reviews and vulnerability scanning

No system is completely secure. We cannot guarantee absolute security but will notify you of breaches involving your personal information as required by law.

13. Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by posting the updated Policy on our website with a new effective date and, where appropriate, by email or in-app notice. Continued use of the Service after the effective date constitutes acceptance.

14. Contact

Data controller:

ANIME POCKY LTD
Suite 1-3 The Hop Exchange
24 Southwark Street
London, SE1 1TY
United Kingdom

Privacy contact: privacy@animepocky.com

We have not appointed a Data Protection Officer (DPO) as the GDPR criteria for mandatory appointment do not apply to our current operations. For all data-protection enquiries, please use the contact above.